privacy statement

The security of your personal information is very important to us, and we value your trust very much. Under no circumstances will we sell or disclose your personal information to third parties. We will protect the security and privacy of any personal information you provide to us, and will only use the information we describe here. If you have any questions, suggestions or opinions about the privacy policy, you can contact us at any time by visiting the Ecanbuy online customer service system or the Ecanbuy official service account.

This policy does not apply to services provided to you by other third parties, nor does it apply to services for which we have separately set up a privacy policy.

Before using Ecanbuy services, please carefully read and thoroughly understand this policy. After confirming that you fully understand and agree to use the relevant services, you agree that the privacy policy represents that you have understood the functions provided by the application and the necessary personal information required for the operation of the functions.

1、 What personal information do we collect?

You can choose to use or access our website without disclosing any personal or transaction information about yourself, but you need to register an account to experience our full service. If you provide us with your information, it means that you agree to the transmission and storage of information on our servers.

Ecanbuy collects personal information you provide when using this website, including your name, email address, contact information, Ecanbuy platform account member name and password, and other information required for creating an account. In addition to the personal information we may collect and process during registration, we also collect, store, and process the following information about our users completing on the Ecanbuy website:

1. Purchase Information

2. Service account information

3. Payment information (payment time, payment amount, payment channel, etc.)

4. Search and browsing history information (search content, link click behavior, browsing history, click view history, etc.)

5. Cookies and other computer information

2、 How do we use your personal information?

We will not sell or disclose any personal information of our users, and strive to protect your information and privacy. We will use your information to provide you with better services, including:

1. We will contact you via email and provide you with a range of services, including consulting services, order information services, package information services, and product after-sales services.

2. Communicate platform activities to you through email and internal messages, including providing you with coupons, shipping discounts, and special promotions, as well as opportunities to use third-party services.

3. When you search and browse our partner's links on Ecanbuy, you will synchronize your Ecanbuy user ID, related operation behavior, and information (search content, link click behavior, browsing history, click view history, etc.) to the corresponding source of the operation behavior link, so that we and our partners can jointly provide you with high-quality and efficient services.

For the above purposes, you also have the right to cancel notifications at any time. You can log in to the Ecanbuy website and set them yourself in the customization function.

In the following situations, according to laws, regulations, and national standards, the use of your personal information by the cooperating party, or our transfer or disclosure of your personal information, does not require your authorization and consent:

1. Necessary according to laws and regulations, mandatory requirements of administrative and judicial departments, and other legal obligations;

2. Within the scope permitted by laws and regulations, it is necessary to provide in order to safeguard the public interest, property safety, and protect you or other Ecanbuy users, Ecanbuy, its affiliates or partners from harm;

3. Necessary to achieve the core functions of our products and/or services or to provide the services you need;

4. Process your self disclosed personal information within a reasonable range, or other legally disclosed personal information (such as legally disclosed personal information through legitimate news reports, government information disclosure, and other channels);

5. To handle disputes or controversies between you and others as per your request;

6. Provided in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;

7. Used based on social public interests that comply with laws and regulations, as well as sudden public health emergencies.

Please note that we will not share your personal information with any advertisers unless we have obtained your consent. We will not solicit personal information from children or other individuals who lack the ability to take responsibility for their own actions without the permission, knowledge, or presence of their guardians, nor will we make requests for personal information from them.

You hereby acknowledge that sharing and transferring personal information that has undergone de identification processing, and ensuring that the data recipient cannot recover and re identify the personal information subject, does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require further notice to you and your consent will be obtained.

We may entrust authorized partners to process your personal information in order to authorize partners to provide certain services or perform functions on our behalf for you. We will only entrust them to process your information for the legal, legitimate, necessary, specific, and clear purposes stated in this policy statement, and authorized partners can only access the information they need to perform their duties. Ecanbuy will not provide our partners with your private information such as email, Ecanbuy website account, membership name and password, contact information, etc.

3、 How long will we keep your information?

Once you successfully register for an Ecanbuy account, we will permanently store your personal information. If you wish to cancel your account or delete your personal information, please contact our online customer service.

4、 How do we protect your personal information

We will take all reasonable and feasible measures to protect your personal information. We will take all reasonable and feasible measures to ensure that unrelated personal information is not collected.

5、 Policy Update

To provide you with a better product and service experience, we continuously strive to improve our products, services, and technology. When new services and business processes change, we may update our privacy policy to inform you of specific changes. Please pay attention to this page in a timely manner and follow the latest policy on the page. Once the latest policy is announced, it will be binding on you.